Have you decided to permanently delete your profile and leave our site?
We really regret this and would be delighted if you could let us know your reason for deleting your profile. That way, we can continue to work on our site (if your decision is indeed due to our site)!
How to delete your profile:
- First, please click/tap on “Settings / My settings / Pause or delete / Delete profile”.
- Then click/tap on the button with the word “Delete” under the menu item “Delete profile”.
- In the window that opens, you can enter your reasons for deletion - however, this is optional and not mandatory!
- Finally, you must now enter your password and tap/click on “Delete account irreversibly” at the bottom of the page.
Alternatively, you have the option of “pausing” or “deactivating” the profile and making it temporarily inaccessible.
- “Pause profile” - Are you on vacation or unavailable for other reasons? Then pause your profile. Other members will immediately see that you are currently unavailable. Memberships remain active!
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“Deactivate profile” - Do you need a longer break and want your profile to disappear from our site for the time being? Your data will not be deleted, but only hidden until you log in again. Memberships remain active!
Having your profile deleted by Support with an existing Plus membership
If you have an active Plus membership that has not yet been canceled and request that your profile be deleted by our support team, you must waive the remaining term in your letter. This cannot be transferred to another profile or paid out pro rata.
Independent deletion of the profile with an inactive e-mail address
If you want to delete your profile even though the e-mail address verified in it is no longer current or active, you may still be able to log into your profile to update the e-mail address.
You can change your e-mail address at any time in “Settings / My settings / Email & password”.
Click/tap in the field where your current e-mail address is located and replace it with your new e-mail address. Then click/tap on “Save” so that your change is saved.
Please note that a new e-mail address must first be activated/confirmed. A confirmation e-mail will be sent to your e-mail inbox as soon as you change your e-mail address.
Can my deleted profile be restored?
Deleted profiles, regardless of whether they were deleted by the user themselves or by Support, cannot be restored.