It can always happen that a chargeback is triggered. Don't worry, we'll help you find a solution so that you can quickly use our platform again without any restrictions.
Who is responsible for debt collection?
Our debt collection partner is Compay GmbH. As soon as a chargeback is triggered, you will automatically receive an email from Compay with all the necessary information on how to settle the outstanding amount. This message will be sent to the e-mail address you provided when making the payment.
Contacting Compay GmbH:
If you do not receive an e-mail or have further questions about your chargeback, you can also contact Compay GmbH directly:
The staff there will certainly be able to help you quickly.
Compay GmbH
Phone: +49 (0)211 - 859 680 60 - Mon. - Thu. from 09:00 - 17:00.
Web: www.compay.de
E-mail: service@compay.de
Please have the following information ready when contacting us so that the process can be assigned to you directly:
- Your personal data for verification.
- The transaction number in the purpose of the return debit note, e.g., XXXXXXXXX-KMCOM.
Why is the transaction number important?
The transaction number in the reason for payment is required so that your payment arrears can be found and checked quickly.
In this way, the process can be processed as quickly as possible so that you can use your Kaufmich profile to its full extent again soon.
Alternative contact to Kaufmich.com customer service:
If you prefer to contact Kaufmich.com customer service directly, you can find the contact details here:
E-mail: kontakt@kaufmich.com
Phone: 0900 / 555 69 69 (€0.99 from a German landline / max. € 2.99 per minute from a mobile phone). Mon. - Fri. from 9:00 - 20:00.