If you no longer wish to use the benefits of our Plus membership, you can cancel it at any time.
To do this, go to “Settings” → “My settings” → “Package & advantages” - and click/tap on “Cancel membership” next to the “Active” status.
If you preferred to choose a different contract term instead of canceling, confirm the question “Would you like a new package?” with “Yes”.
Should you not want to use a new package and want to continue the termination instead, click/tap on “No”.
The following questions are optional and do not have to be answered.
At the bottom, check the box “I agree loosing...” to confirm the termination after entering your password by clicking “Terminate package”.
IMPORTANT - The Plus membership will, of course, continue to run unhindered for the paid period even after termination and will only revert to our free Basic version after this.
What is the difference between cancellation and withdrawal?
With cancellation, you end your Plus membership at the end of the current billing period. You can continue using Plus until then — however, there is no refund. You can find the cancellation option under Settings → Package & Features next to the "Active" status.
With withdrawal, you request a refund for your membership. Withdrawal is only possible within 14 days of purchase. You can find the withdrawal button under Settings → Package & Features directly next to your current package.
How to withdraw:
1. Click "Withdrawal"
2. Fill in the form: full name, email address, and username or transaction ID. A reason is optional
3. Click "Continue" and review your details
4. Confirm with "Confirm withdrawal"
You will receive a confirmation by email. Our support team will review your request within 14 days. Submitting the form does not automatically mean a refund.