It is important that you inform our support team in which profile your mobile phone number is published and where it can be found in the profile.
Is the mobile phone number sent via private message, or can it be viewed publicly in the profile?
With this information, we can help you and take action against misuse.
It is also essential to tell us the exact username of the user in the correct written form so that the corresponding profile can be located immediately.
The username can always be found in the address bar of the browser used. Here is an example: https://www.kaufmich.com/hierstehtderbenutzername - In this example, the username is “hierstehtderbenutzername”.
ATTENTION: Mentioning/telling a mobile phone number is not a data protection-compliant method of searching for and removing it. To ensure data protection, you can verify yourself as the owner of this mobile phone number by making a call.
To do this, switch off number suppression so that your mobile number is displayed to us for comparison.
Our support team is available for you by phone from Monday to Friday from 9:00 to 20:00.
The telephone number is: 0900/555 69 69 (€0.99 from a German landline/max. €2.99 per minute from a mobile phone).